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docs: clarify trial license FAQ 

Also use consistent language throughout to refer to the non-production license
(just "trial" license, not both "trial" and "evaluation").
This commit is contained in:
Jared Kirschner 2022-02-25 10:03:27 -08:00
parent fb228cbeae
commit 728b04427c
1 changed files with 12 additions and 6 deletions
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18
website/content/docs/enterprise/license/faq.mdx
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@ -46,7 +46,7 @@ The list below is a great starting point for learning more about the license cha
## Q: Do these changes impact all customers/licenses? ## Q: Do these changes impact all customers/licenses?
The license changes introduced in 1.10.0 only affect Consul Enterprise. The license changes introduced in 1.10.0 only affect Consul Enterprise.
This impacts customers that have an enterprise binary (evaluation or non-evaluation licenses) downloaded from https://releases.hashicorp.com. This impacts customers that have an enterprise binary (trial or non-trial licenses) downloaded from https://releases.hashicorp.com.
The license changes do not impact customers with the baked-in licensed binaries. In a later release of Consul Enterprise, baked-in binaries will be deprecated. The license changes do not impact customers with the baked-in licensed binaries. In a later release of Consul Enterprise, baked-in binaries will be deprecated.
## Q: What is the product behavior change introduced by the licensing changes? ## Q: What is the product behavior change introduced by the licensing changes?
@ -54,11 +54,12 @@ The license changes do not impact customers with the baked-in licensed binaries.
Starting with Consul Enterprise 1.10.0, a valid license is required on-disk (auto-loading) or as an environment variable for Consul Enterprise to successfully boot-up. Starting with Consul Enterprise 1.10.0, a valid license is required on-disk (auto-loading) or as an environment variable for Consul Enterprise to successfully boot-up.
The in-storage license feature will not be supported starting with Consul Enterprise 1.10.0+ent. All Consul Enterprise clusters using 1.10.0+ent must ensure that there is a valid license on-disk (auto-loaded) or as an environment variable. The in-storage license feature will not be supported starting with Consul Enterprise 1.10.0+ent. All Consul Enterprise clusters using 1.10.0+ent must ensure that there is a valid license on-disk (auto-loaded) or as an environment variable.
## Q: What is the impact on evaluation licenses due to this change? ## Q: What is the impact on trial licenses due to this change? ((#q-what-is-the-impact-on-evaluation-licenses-due-to-this-change))
The 6-hour trial period for evaluation licenses will be deprecated as of Consul Enterprise 1.10.0. Consul Enterprise 1.10.0+ server agents require a valid license to start.
This means that any clusters deployed with Consul 1.10.0+ent binaries will need to have a valid license on the disk (auto-loaded) or as an environment variable. The license can be provided on disk (auto-loaded) or as an environment variable.
Failure to provide a valid license key will result in the Consul server agent not starting. There is no longer a 6-hour trial period in which Consul Enterprise server agents
can operate without a license.
## Q: Is there a grace period when licenses expire? ## Q: Is there a grace period when licenses expire?
@ -96,6 +97,11 @@ Consul snapshot agents will attempt to retrieve the license from servers if cert
Visit [consul.io/trial](/trial) for a free 30-day trial license. Visit [consul.io/trial](/trial) for a free 30-day trial license.
~> **Trial install will cease operation 24 hours after 30-day license expiration**:
Trial licenses are not meant to be used in production.
This is unlike non-trial licenses which provide a 10 year grace period as described in
the answer for [Q: Is there a grace period when licenses expire?](#q-is-there-a-grace-period-when-licenses-expire).
## Q: How can I renew a license? ## Q: How can I renew a license?
Contact your organization's HashiCorp account team or email support-softwaredelivery@hashicorp.com Contact your organization's HashiCorp account team or email support-softwaredelivery@hashicorp.com
@ -116,7 +122,7 @@ This will not impact HCP Consul.
## Q: Does this need to happen every time a node restarts, or is this a one-time check? ## Q: Does this need to happen every time a node restarts, or is this a one-time check?
Consul Enterprise binaries starting with 1.10.0+ent, will be subject to EULA check. Release 1.10.0+ent introduces the EULA check for evaluation licenses (non-evaluation licenses already go through EULA check during contractual agreement). Consul Enterprise binaries starting with 1.10.0+ent, will be subject to EULA check. Release 1.10.0+ent introduces the EULA check for trial licenses (non-trial licenses already go through EULA check during contractual agreement).
The agreement to a EULA happens only once (when the user gets their license), Consul Enterprise **will check for the presence of a valid license every time a node restarts**. The agreement to a EULA happens only once (when the user gets their license), Consul Enterprise **will check for the presence of a valid license every time a node restarts**.