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<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" id="Definitions_96f6665" targetNamespace="http://bpmn.io/schema/bpmn" exporter="Camunda Modeler" exporterVersion="3.0.0-dev">
<bpmn:collaboration id="Collaboration_11wpnwm">
<bpmn:participant id="Participant_0rnlu82" processRef="Process_1bhn5n9" />
</bpmn:collaboration>
<bpmn:process id="Process_1bhn5n9">
<bpmn:laneSet id="LaneSet_0670hl4">
<bpmn:lane id="Lane_1dgw9oy" name="SRU" />
<bpmn:lane id="Lane_11pd30e" name="PSSO" />
<bpmn:lane id="Lane_0645c72" name="Duty_Supervisor">
<bpmn:flowNodeRef>Activity_19xsmox</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Activity_1ehncww</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Gateway_1nw4636</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Activity_05p8mqm</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Activity_0tfzvoy</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Activity_03ogkbu</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Activity_0gezisz</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Gateway_1jo9gkl</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Activity_0owa4jt</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Event_1fl957h</bpmn:flowNodeRef>
<bpmn:childLaneSet id="LaneSet_03q0alz" />
</bpmn:lane>
<bpmn:lane id="Lane_057c0bd" name="RSA">
<bpmn:childLaneSet id="LaneSet_1hvgnwk" />
</bpmn:lane>
<bpmn:lane id="Lane_0v1v4r6" name="Helpline">
<bpmn:flowNodeRef>Gateway_01wa1ph</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Activity_16cxq4i</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Activity_04e996h</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Activity_1ihmwzd</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Activity_0hdb783</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Event_0i2zcdy</bpmn:flowNodeRef>
</bpmn:lane>
<bpmn:lane id="Lane_1b1rgbn" name="Home_Owner">
<bpmn:flowNodeRef>Activity_1nm3ypa</bpmn:flowNodeRef>
<bpmn:flowNodeRef>Event_0z3batv</bpmn:flowNodeRef>
</bpmn:lane>
</bpmn:laneSet>
<bpmn:exclusiveGateway id="Gateway_01wa1ph">
<bpmn:incoming>Flow_12y2n3y</bpmn:incoming>
<bpmn:incoming>Flow_0k4tben</bpmn:incoming>
<bpmn:incoming>Flow_0gc403j</bpmn:incoming>
<bpmn:outgoing>Flow_0l9bm74</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:userTask id="Activity_16cxq4i" name="helpline_form">
<bpmn:incoming>Flow_0u65rj0</bpmn:incoming>
<bpmn:outgoing>Flow_12y2n3y</bpmn:outgoing>
</bpmn:userTask>
<bpmn:userTask id="Activity_19xsmox" name="psso_form">
<bpmn:incoming>Flow_0ac7bva</bpmn:incoming>
<bpmn:outgoing>Flow_0gc403j</bpmn:outgoing>
</bpmn:userTask>
<bpmn:userTask id="Activity_1nm3ypa" name="self_service_form">
<bpmn:incoming>Flow_1hvv7qq</bpmn:incoming>
<bpmn:outgoing>Flow_0k4tben</bpmn:outgoing>
</bpmn:userTask>
<bpmn:scriptTask id="Activity_04e996h" name="generate_service_req">
<bpmn:incoming>Flow_0l9bm74</bpmn:incoming>
<bpmn:outgoing>Flow_0wl4reg</bpmn:outgoing>
</bpmn:scriptTask>
<bpmn:businessRuleTask id="Activity_1ihmwzd" name="select_Duty_Supervisor">
<bpmn:incoming>Flow_0wl4reg</bpmn:incoming>
<bpmn:outgoing>Flow_02oh2xl</bpmn:outgoing>
</bpmn:businessRuleTask>
<bpmn:serviceTask id="Activity_1ehncww" name="send_request">
<bpmn:incoming>Flow_02oh2xl</bpmn:incoming>
<bpmn:outgoing>Flow_1y057yy</bpmn:outgoing>
</bpmn:serviceTask>
<bpmn:exclusiveGateway id="Gateway_1nw4636" name="manual_OR_mechanical">
<bpmn:incoming>Flow_0uees8n</bpmn:incoming>
<bpmn:outgoing>Flow_14ly4wc</bpmn:outgoing>
<bpmn:outgoing>Flow_1x7ngxl</bpmn:outgoing>
</bpmn:exclusiveGateway>
<bpmn:manualTask id="Activity_05p8mqm" name="site_assessment">
<bpmn:outgoing>Flow_0uees8n</bpmn:outgoing>
</bpmn:manualTask>
<bpmn:task id="Activity_0tfzvoy">
<bpmn:incoming>Flow_1x7ngxl</bpmn:incoming>
</bpmn:task>
<bpmn:userTask id="Activity_03ogkbu" name="mechanical_desludging_Assessment">
<bpmn:incoming>Flow_14ly4wc</bpmn:incoming>
<bpmn:outgoing>Flow_00rmjpq</bpmn:outgoing>
<bpmn:outgoing>Flow_0zl0j89</bpmn:outgoing>
</bpmn:userTask>
<bpmn:scriptTask id="Activity_0gezisz" name="command_certificate">
<bpmn:incoming>Flow_15rmtwh</bpmn:incoming>
</bpmn:scriptTask>
<bpmn:inclusiveGateway id="Gateway_1jo9gkl" name="combine">
<bpmn:incoming>Flow_0zl0j89</bpmn:incoming>
<bpmn:outgoing>Flow_15rmtwh</bpmn:outgoing>
</bpmn:inclusiveGateway>
<bpmn:businessRuleTask id="Activity_0hdb783" name="assign_PSSO">
<bpmn:incoming>Flow_00rmjpq</bpmn:incoming>
</bpmn:businessRuleTask>
<bpmn:subProcess id="Activity_0owa4jt" name="accept_assignment">
<bpmn:incoming>Flow_1y057yy</bpmn:incoming>
</bpmn:subProcess>
<bpmn:sequenceFlow id="Flow_0u65rj0" sourceRef="Event_0i2zcdy" targetRef="Activity_16cxq4i" />
<bpmn:sequenceFlow id="Flow_0ac7bva" sourceRef="Event_1fl957h" targetRef="Activity_19xsmox" />
<bpmn:sequenceFlow id="Flow_12y2n3y" sourceRef="Activity_16cxq4i" targetRef="Gateway_01wa1ph" />
<bpmn:sequenceFlow id="Flow_0k4tben" sourceRef="Activity_1nm3ypa" targetRef="Gateway_01wa1ph" />
<bpmn:sequenceFlow id="Flow_0gc403j" sourceRef="Activity_19xsmox" targetRef="Gateway_01wa1ph" />
<bpmn:sequenceFlow id="Flow_0l9bm74" sourceRef="Gateway_01wa1ph" targetRef="Activity_04e996h" />
<bpmn:sequenceFlow id="Flow_1hvv7qq" sourceRef="Event_0z3batv" targetRef="Activity_1nm3ypa" />
<bpmn:sequenceFlow id="Flow_0wl4reg" sourceRef="Activity_04e996h" targetRef="Activity_1ihmwzd" />
<bpmn:sequenceFlow id="Flow_02oh2xl" sourceRef="Activity_1ihmwzd" targetRef="Activity_1ehncww" />
<bpmn:sequenceFlow id="Flow_1y057yy" sourceRef="Activity_1ehncww" targetRef="Activity_0owa4jt" />
<bpmn:sequenceFlow id="Flow_0uees8n" sourceRef="Activity_05p8mqm" targetRef="Gateway_1nw4636" />
<bpmn:sequenceFlow id="Flow_14ly4wc" sourceRef="Gateway_1nw4636" targetRef="Activity_03ogkbu" />
<bpmn:sequenceFlow id="Flow_1x7ngxl" sourceRef="Gateway_1nw4636" targetRef="Activity_0tfzvoy" />
<bpmn:sequenceFlow id="Flow_00rmjpq" sourceRef="Activity_03ogkbu" targetRef="Activity_0hdb783" />
<bpmn:sequenceFlow id="Flow_0zl0j89" sourceRef="Activity_03ogkbu" targetRef="Gateway_1jo9gkl" />
<bpmn:sequenceFlow id="Flow_15rmtwh" sourceRef="Gateway_1jo9gkl" targetRef="Activity_0gezisz" />
<bpmn:startEvent id="Event_0i2zcdy" name="call_helpline">
<bpmn:outgoing>Flow_0u65rj0</bpmn:outgoing>
</bpmn:startEvent>
<bpmn:startEvent id="Event_0z3batv" name="self_service">
<bpmn:outgoing>Flow_1hvv7qq</bpmn:outgoing>
</bpmn:startEvent>
<bpmn:startEvent id="Event_1fl957h" name="call_psso">
<bpmn:outgoing>Flow_0ac7bva</bpmn:outgoing>
</bpmn:startEvent>
</bpmn:process>
<bpmndi:BPMNDiagram id="BPMNDiagram_1">
<bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_11wpnwm">
<bpmndi:BPMNShape id="Participant_0rnlu82_di" bpmnElement="Participant_0rnlu82" isHorizontal="true">
<dc:Bounds x="-590" y="-190" width="2560" height="1000" />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Lane_1b1rgbn_di" bpmnElement="Lane_1b1rgbn" isHorizontal="true">
<dc:Bounds x="-560" y="-190" width="2530" height="250" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Lane_0v1v4r6_di" bpmnElement="Lane_0v1v4r6" isHorizontal="true">
<dc:Bounds x="-560" y="60" width="2530" height="120" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Lane_057c0bd_di" bpmnElement="Lane_057c0bd" isHorizontal="true">
<dc:Bounds x="-560" y="180" width="2530" height="120" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Lane_0645c72_di" bpmnElement="Lane_0645c72" isHorizontal="true">
<dc:Bounds x="-560" y="300" width="2530" height="240" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Lane_11pd30e_di" bpmnElement="Lane_11pd30e" isHorizontal="true">
<dc:Bounds x="-560" y="540" width="2530" height="140" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Lane_1dgw9oy_di" bpmnElement="Lane_1dgw9oy" isHorizontal="true">
<dc:Bounds x="-560" y="680" width="2530" height="130" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Gateway_01wa1ph_di" bpmnElement="Gateway_01wa1ph" isMarkerVisible="true">
<dc:Bounds x="-185" y="95" width="50" height="50" />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_10wguup_di" bpmnElement="Activity_16cxq4i">
<dc:Bounds x="-400" y="80" width="100" height="80" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_0wplrkm_di" bpmnElement="Activity_19xsmox">
<dc:Bounds x="-400" y="440" width="100" height="80" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_1gnqe6o_di" bpmnElement="Activity_1nm3ypa">
<dc:Bounds x="-400" y="-100" width="100" height="80" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_0owrbdv_di" bpmnElement="Activity_04e996h">
<dc:Bounds x="-110" y="80" width="100" height="80" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_01ltipy_di" bpmnElement="Activity_1ihmwzd">
<dc:Bounds x="60" y="80" width="100" height="80" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_14yz0dq_di" bpmnElement="Activity_1ehncww">
<dc:Bounds x="60" y="320" width="100" height="80" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Gateway_1nw4636_di" bpmnElement="Gateway_1nw4636" isMarkerVisible="true">
<dc:Bounds x="365" y="335" width="50" height="50" />
<bpmndi:BPMNLabel>
<dc:Bounds x="349" y="416" width="82" height="27" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_02lrwal_di" bpmnElement="Activity_05p8mqm">
<dc:Bounds x="210" y="320" width="100" height="80" />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_0tfzvoy_di" bpmnElement="Activity_0tfzvoy">
<dc:Bounds x="470" y="440" width="100" height="80" />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_0rgo524_di" bpmnElement="Activity_03ogkbu">
<dc:Bounds x="470" y="320" width="100" height="80" />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_02tio90_di" bpmnElement="Activity_0gezisz">
<dc:Bounds x="660" y="320" width="100" height="80" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Gateway_1n137lm_di" bpmnElement="Gateway_1jo9gkl">
<dc:Bounds x="595" y="335" width="50" height="50" />
<bpmndi:BPMNLabel>
<dc:Bounds x="589" y="393" width="41" height="14" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_09pkdu5_di" bpmnElement="Activity_0hdb783">
<dc:Bounds x="470" y="80" width="100" height="80" />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Activity_0md3oza_di" bpmnElement="Activity_0owa4jt">
<dc:Bounds x="130" y="440" width="100" height="80" />
<bpmndi:BPMNLabel />
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Event_0i2zcdy_di" bpmnElement="Event_0i2zcdy">
<dc:Bounds x="-498" y="102" width="36" height="36" />
<bpmndi:BPMNLabel>
<dc:Bounds x="-510" y="153" width="59" height="14" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Event_0obbya4_di" bpmnElement="Event_0z3batv">
<dc:Bounds x="-498" y="-78" width="36" height="36" />
<bpmndi:BPMNLabel>
<dc:Bounds x="-510" y="-27" width="61" height="14" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
<bpmndi:BPMNShape id="Event_1fl957h_di" bpmnElement="Event_1fl957h">
<dc:Bounds x="-498" y="462" width="36" height="36" />
<bpmndi:BPMNLabel>
<dc:Bounds x="-504" y="513" width="47" height="14" />
</bpmndi:BPMNLabel>
</bpmndi:BPMNShape>
<bpmndi:BPMNEdge id="Flow_0u65rj0_di" bpmnElement="Flow_0u65rj0">
<di:waypoint x="-462" y="120" />
<di:waypoint x="-400" y="120" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0ac7bva_di" bpmnElement="Flow_0ac7bva">
<di:waypoint x="-462" y="480" />
<di:waypoint x="-400" y="480" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_12y2n3y_di" bpmnElement="Flow_12y2n3y">
<di:waypoint x="-300" y="120" />
<di:waypoint x="-185" y="120" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0k4tben_di" bpmnElement="Flow_0k4tben">
<di:waypoint x="-300" y="-60" />
<di:waypoint x="-160" y="-60" />
<di:waypoint x="-160" y="95" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0gc403j_di" bpmnElement="Flow_0gc403j">
<di:waypoint x="-300" y="480" />
<di:waypoint x="-160" y="480" />
<di:waypoint x="-160" y="145" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0l9bm74_di" bpmnElement="Flow_0l9bm74">
<di:waypoint x="-135" y="120" />
<di:waypoint x="-110" y="120" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_1hvv7qq_di" bpmnElement="Flow_1hvv7qq">
<di:waypoint x="-462" y="-60" />
<di:waypoint x="-400" y="-60" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0wl4reg_di" bpmnElement="Flow_0wl4reg">
<di:waypoint x="-10" y="120" />
<di:waypoint x="60" y="120" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_02oh2xl_di" bpmnElement="Flow_02oh2xl">
<di:waypoint x="110" y="160" />
<di:waypoint x="110" y="320" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_1y057yy_di" bpmnElement="Flow_1y057yy">
<di:waypoint x="110" y="400" />
<di:waypoint x="110" y="420" />
<di:waypoint x="150" y="420" />
<di:waypoint x="150" y="440" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0uees8n_di" bpmnElement="Flow_0uees8n">
<di:waypoint x="310" y="360" />
<di:waypoint x="365" y="360" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_14ly4wc_di" bpmnElement="Flow_14ly4wc">
<di:waypoint x="415" y="360" />
<di:waypoint x="470" y="360" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_1x7ngxl_di" bpmnElement="Flow_1x7ngxl">
<di:waypoint x="390" y="385" />
<di:waypoint x="390" y="480" />
<di:waypoint x="470" y="480" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_00rmjpq_di" bpmnElement="Flow_00rmjpq">
<di:waypoint x="520" y="320" />
<di:waypoint x="520" y="160" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_0zl0j89_di" bpmnElement="Flow_0zl0j89">
<di:waypoint x="570" y="360" />
<di:waypoint x="595" y="360" />
</bpmndi:BPMNEdge>
<bpmndi:BPMNEdge id="Flow_15rmtwh_di" bpmnElement="Flow_15rmtwh">
<di:waypoint x="645" y="360" />
<di:waypoint x="660" y="360" />
</bpmndi:BPMNEdge>
</bpmndi:BPMNPlane>
</bpmndi:BPMNDiagram>
<bpmndi:BPMNDiagram id="BPMNDiagram_16n7ott">
<bpmndi:BPMNPlane id="BPMNPlane_1xgiqw4" bpmnElement="Activity_0owa4jt" />
</bpmndi:BPMNDiagram>
</bpmn:definitions>