User: kaninikbaradi@gmail.com clicked save for playground/kaninik/esru-process-flow/esru-main.bpmn
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<bpmn:lane id="Lane_1dgw9oy" name="SRU" />
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<bpmn:lane id="Lane_11pd30e" name="PSSO" />
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<bpmn:lane id="Lane_0645c72" name="Duty_Supervisor">
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<bpmn:flowNodeRef>Event_1fl957h</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Activity_19xsmox</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Activity_1ehncww</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Gateway_1nw4636</bpmn:flowNodeRef>
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@ -18,39 +17,31 @@
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<bpmn:flowNodeRef>Activity_0gezisz</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Gateway_1jo9gkl</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Activity_0owa4jt</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Event_1fl957h</bpmn:flowNodeRef>
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<bpmn:childLaneSet id="LaneSet_03q0alz" />
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</bpmn:lane>
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<bpmn:lane id="Lane_057c0bd" name="RSA">
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<bpmn:childLaneSet id="LaneSet_1hvgnwk" />
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</bpmn:lane>
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<bpmn:lane id="Lane_0v1v4r6" name="Helpline">
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<bpmn:flowNodeRef>Event_0i2zcdy</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Gateway_01wa1ph</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Activity_16cxq4i</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Activity_04e996h</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Activity_1ihmwzd</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Activity_0hdb783</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Event_0i2zcdy</bpmn:flowNodeRef>
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</bpmn:lane>
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<bpmn:lane id="Lane_1b1rgbn" name="Home_Owner">
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<bpmn:flowNodeRef>Event_0z3batv</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Activity_1nm3ypa</bpmn:flowNodeRef>
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<bpmn:flowNodeRef>Event_0z3batv</bpmn:flowNodeRef>
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</bpmn:lane>
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</bpmn:laneSet>
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<bpmn:startEvent id="Event_0i2zcdy" name="call_helpline">
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<bpmn:outgoing>Flow_0u65rj0</bpmn:outgoing>
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</bpmn:startEvent>
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<bpmn:startEvent id="Event_1fl957h" name="call_psso">
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<bpmn:outgoing>Flow_0ac7bva</bpmn:outgoing>
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</bpmn:startEvent>
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<bpmn:exclusiveGateway id="Gateway_01wa1ph">
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<bpmn:incoming>Flow_12y2n3y</bpmn:incoming>
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<bpmn:incoming>Flow_0k4tben</bpmn:incoming>
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<bpmn:incoming>Flow_0gc403j</bpmn:incoming>
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<bpmn:outgoing>Flow_0l9bm74</bpmn:outgoing>
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</bpmn:exclusiveGateway>
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<bpmn:startEvent id="Event_0z3batv" name="self_service_form">
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<bpmn:outgoing>Flow_1hvv7qq</bpmn:outgoing>
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</bpmn:startEvent>
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<bpmn:userTask id="Activity_16cxq4i" name="helpline_form">
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<bpmn:incoming>Flow_0u65rj0</bpmn:incoming>
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<bpmn:outgoing>Flow_12y2n3y</bpmn:outgoing>
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@ -120,6 +111,15 @@
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<bpmn:sequenceFlow id="Flow_00rmjpq" sourceRef="Activity_03ogkbu" targetRef="Activity_0hdb783" />
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<bpmn:sequenceFlow id="Flow_0zl0j89" sourceRef="Activity_03ogkbu" targetRef="Gateway_1jo9gkl" />
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<bpmn:sequenceFlow id="Flow_15rmtwh" sourceRef="Gateway_1jo9gkl" targetRef="Activity_0gezisz" />
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<bpmn:startEvent id="Event_0i2zcdy" name="call_helpline">
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<bpmn:outgoing>Flow_0u65rj0</bpmn:outgoing>
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</bpmn:startEvent>
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<bpmn:startEvent id="Event_0z3batv" name="self_service">
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<bpmn:outgoing>Flow_1hvv7qq</bpmn:outgoing>
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</bpmn:startEvent>
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<bpmn:startEvent id="Event_1fl957h" name="call_psso">
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<bpmn:outgoing>Flow_0ac7bva</bpmn:outgoing>
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</bpmn:startEvent>
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</bpmn:process>
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<bpmndi:BPMNDiagram id="BPMNDiagram_1">
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<bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_11wpnwm">
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@ -150,27 +150,9 @@
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<dc:Bounds x="-560" y="680" width="2530" height="130" />
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<bpmndi:BPMNLabel />
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</bpmndi:BPMNShape>
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<bpmndi:BPMNShape id="Event_0i2zcdy_di" bpmnElement="Event_0i2zcdy">
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<dc:Bounds x="-528" y="102" width="36" height="36" />
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<bpmndi:BPMNLabel>
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<dc:Bounds x="342" y="295" width="59" height="14" />
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</bpmndi:BPMNLabel>
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</bpmndi:BPMNShape>
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<bpmndi:BPMNShape id="Event_1fl957h_di" bpmnElement="Event_1fl957h">
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<dc:Bounds x="-528" y="462" width="36" height="36" />
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<bpmndi:BPMNLabel>
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<dc:Bounds x="-534" y="513" width="47" height="14" />
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</bpmndi:BPMNLabel>
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</bpmndi:BPMNShape>
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<bpmndi:BPMNShape id="Gateway_01wa1ph_di" bpmnElement="Gateway_01wa1ph" isMarkerVisible="true">
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<dc:Bounds x="-185" y="95" width="50" height="50" />
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</bpmndi:BPMNShape>
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<bpmndi:BPMNShape id="Event_0obbya4_di" bpmnElement="Event_0z3batv">
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<dc:Bounds x="-498" y="-78" width="36" height="36" />
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<bpmndi:BPMNLabel>
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<dc:Bounds x="-535" y="143" width="90" height="14" />
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</bpmndi:BPMNLabel>
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</bpmndi:BPMNShape>
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<bpmndi:BPMNShape id="Activity_10wguup_di" bpmnElement="Activity_16cxq4i">
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<dc:Bounds x="-400" y="80" width="100" height="80" />
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<bpmndi:BPMNLabel />
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@ -223,16 +205,34 @@
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<bpmndi:BPMNShape id="Activity_09pkdu5_di" bpmnElement="Activity_0hdb783">
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<dc:Bounds x="470" y="80" width="100" height="80" />
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</bpmndi:BPMNShape>
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<bpmndi:BPMNShape id="Event_0i2zcdy_di" bpmnElement="Event_0i2zcdy">
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<dc:Bounds x="-498" y="102" width="36" height="36" />
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<bpmndi:BPMNLabel>
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<dc:Bounds x="-510" y="153" width="59" height="14" />
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</bpmndi:BPMNLabel>
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</bpmndi:BPMNShape>
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<bpmndi:BPMNShape id="Event_0obbya4_di" bpmnElement="Event_0z3batv">
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<dc:Bounds x="-498" y="-78" width="36" height="36" />
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<bpmndi:BPMNLabel>
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<dc:Bounds x="-510" y="-27" width="61" height="14" />
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</bpmndi:BPMNLabel>
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</bpmndi:BPMNShape>
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<bpmndi:BPMNShape id="Event_1fl957h_di" bpmnElement="Event_1fl957h">
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<dc:Bounds x="-498" y="462" width="36" height="36" />
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<bpmndi:BPMNLabel>
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<dc:Bounds x="-504" y="513" width="47" height="14" />
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</bpmndi:BPMNLabel>
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</bpmndi:BPMNShape>
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<bpmndi:BPMNShape id="Activity_0md3oza_di" bpmnElement="Activity_0owa4jt">
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<dc:Bounds x="130" y="440" width="100" height="80" />
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<bpmndi:BPMNLabel />
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</bpmndi:BPMNShape>
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<bpmndi:BPMNEdge id="Flow_0u65rj0_di" bpmnElement="Flow_0u65rj0">
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<di:waypoint x="-492" y="120" />
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<di:waypoint x="-462" y="120" />
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<di:waypoint x="-400" y="120" />
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</bpmndi:BPMNEdge>
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<bpmndi:BPMNEdge id="Flow_0ac7bva_di" bpmnElement="Flow_0ac7bva">
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<di:waypoint x="-492" y="480" />
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<di:waypoint x="-462" y="480" />
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<di:waypoint x="-400" y="480" />
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</bpmndi:BPMNEdge>
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<bpmndi:BPMNEdge id="Flow_12y2n3y_di" bpmnElement="Flow_12y2n3y">
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