From 8f50bb772a0bbffbe8d71b9da27f97ba6b70e318 Mon Sep 17 00:00:00 2001 From: Avi Warner Date: Tue, 25 Jul 2017 11:27:28 -0700 Subject: [PATCH] Create SUPPORT.md Creating a SUPPORT.md file to improve issue submission --- SUPPORT.md | 19 +++++++++++++++++++ 1 file changed, 19 insertions(+) create mode 100644 SUPPORT.md diff --git a/SUPPORT.md b/SUPPORT.md new file mode 100644 index 00000000..6cce42db --- /dev/null +++ b/SUPPORT.md @@ -0,0 +1,19 @@ +# Support + +The Realm team is here to help you with your Realm-related issues! + +## Documentation + +Before asking questions, please familiarize yourself with our [Javascript](https://realm.io/docs/javascript/latest/) documentation. We also have a number of [Tech Notes](https://realm.io/docs/tech-notes/) which cover various topics that may be of interest. + +## Stack Overflow + +If you have questions about configuring or using Realm you can ask them on Stack Overflow. We continually monitor the [`realm` tag](https://stackoverflow.com/tags/realm). Please also tag your question with `javascript` or other tags as appropriate. + +When asking questions on Stack Overflow, please keep in mind Stack Overflow's [question guidelines](https://stackoverflow.com/help/how-to-ask), and please use their search functionality to see if your question has been asked before. + +## GitHub Issues + +If you are running into issues with Realm, including potential bugs or feature requests, we encourage you to file an issue on our [GitHub issue tracker](https://github.com/realm/realm-js/issues). Please check out our [Contribution Guidelines](CONTRIBUTING.md) for information on how to properly file an issue. + +We greatly appreciate demonstration projects that we can run for ourselves in order to see issues or potential bugs; we prioritize clearly-written tickets that include reproduction cases. You may attach these to the ticket; let us know if you need to share them confidentially, and we’ll provide instructions on how to do so.