Tweak bot messages and issue template to make them a bit more friendly

Reviewed By: mkonicek

Differential Revision:D2951452
Ninja: oss

fb-gh-sync-id: a42ee8061e37d7b389fcce0a26a16411b43c1d05
shipit-source-id: a42ee8061e37d7b389fcce0a26a16411b43c1d05

ISSUE_TEMPLATE.md

@@ -4,19 +4,19 @@ React Native, as you've probably heard, is getting really popular and truth is w
 
 Please read the following tips before filing an issue:
 
-Have a question or not sure you've found a bug?
------------------------------------------------------------------
-Discuss on [StackOverflow](http://stackoverflow.com/questions/tagged/react-native) with the tag `react-native`. StackOverflow is amazing for Q&A and it is likely the community will see and answer your question there.
-
-Make sure you **include a short code snippet to demonstrate the problem**.
-
 Is this something you can debug and fix?
 -------------------------------------------------------
 
-**Send a pull request**! Bug fixes and documentation fixes are very welcome.
+Can you see anything in the logs? Can you debug why this happens? **Send a pull request**! Bug fixes and documentation fixes are very welcome.
+
+Have a question or not sure you've found a bug?
+-----------------------------------------------------------------
+Please ask your question [StackOverflow](http://stackoverflow.com/questions/tagged/react-native) with the tag `react-native`. StackOverflow is amazing for Q&A and because of the reputation system it is likely the community will see and answer your question there.
+
+Make sure you **include a short code snippet to demonstrate the problem**.
 
 Have an idea for a feature?
------------------------------------
+------------------------------------
 Post the feature request on [Product Pains](https://productpains.com/product/react-native/). It has a voting system that lets us focus on the most important issues the community is experiencing. The higher number of votes the more likely it is a feature will get implemented. You could always implement it yourself, too.
 
 None of the above, want to create a GitHub issue

bots/IssueCommands.txt

@@ -1,17 +1,22 @@
 /answered
-comment Closing this issue as the question has been answered. Please help us by first discussing on [StackOverflow](http://stackoverflow.com/questions/tagged/react-native) before filing a bug. It's the best system for Q&A. Many people from the community hang out there and will be able to see and answer your question. This lets us use the GitHub bug tracker for bugs.
+comment Closing this issue as {author} says the question asked has been answered. Please help us by asking questions on [StackOverflow](http://stackoverflow.com/questions/tagged/react-native). StackOverflow is amazing for Q&A and because of the reputation system it is likely the community will see and answer your question there. This also help us use the GitHub bug tracker for bugs only.
 close
 
 /duplicate (#[0-9]+)
-comment This issue is a duplicate of {match0}.
+comment {author} tells me this issue is a duplicate of {match0}. Let's discuss there, closing this one.
 close
 
 /expected
-comment This is expected behavior. Closing as we'd like to use the GitHub issue tracker for bugs. If you'd like to change how this feature works please post a feature request on [Product Pains](https://productpains.com/product/react-native/) and let's discuss there. If it gets upvoted enough it might get implemented by the community.
+comment The /expected comment above tells me this is expected behavior. Closing this as we'd like to use the GitHub issue tracker for bugs. If you'd like to change how this feature works please post a feature request on [Product Pains](https://productpains.com/product/react-native/) so that other people can vote on it.
 close
 
+/question
+comment Hey {issue_author} and thanks for posting this! {author} tells me this issue looks like a question that would be best asked on [StackOverflow](http://stackoverflow.com/questions/tagged/react-native). StackOverflow is amazing for Q&A and because of the reputation system it is likely the community will see and answer your question there. This also help us use the GitHub bug tracker for bugs only. I'm posting this here because GitHub issues haven't been working very well for us and because StackOverflow is so much better. Thanks for reading! :)
+add-label For Stack Overflow
+
 /label (.*)
 add-label {match0}
 
 /reopen
+comment Okay, reopening this issue.
 reopen