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fryorcrakenandClaude Opus 4.8 ef67c3b0d0 RFP-020: apply fact-check corrections to servicing SLA content
Fact-check of the appendix additions confirmed every citation is real and
supported. Two corrections applied:

- Match the RedStone Terms of Use quotes to the source casing (sentence case,
  not all-caps) and restore the dropped "or discontinuance" clause.
- Soften the "99.9% de-facto benchmark / nothing higher exists" framing, which
  rested on a single directional secondary source, to "the closest published
  reliability figure the survey could locate." Aligned the same wording across
  the RFP Servicing section and the appendix (prose + targets table).

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
2026-07-02 11:32:00 +10:00
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